Fonemed

Telehealth Triage Nurse

Remote - Part Time

Telehealth Triage Nurse (Remote)
Weekend work required - either every weekend or 2 weekends on/1 weekend off
Must have compact nursing license + CA licensure preferred 

Fonemed is recruiting part time remote Registered Nurses to join our team! We are looking for experienced and dependable Registered Nurse who are dedicated to providing quality nursing care to patients. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today! 

Position Overview

Our nurses provide telephone triage and health advice to callers across the United States remotely from the comfort of their own home using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc., and provide patient support through addressing their medical questions and concerns. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data. All calls are documented electronically, and all telephone encounters are recorded.    

Role Responsibilities
  • Provide telephone triage and advice to callers to assist them in making timely medical decisions
  • Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
  • Promptly complete confidential medical records as per company documentation standards
  • Provide clear and concise information and direction during patient encounters

Expectations of Nurse
  • Part time work with a commitment of 20 hours per week and the opportunity to pick up additional shifts when available at your own discretion 
  • Private HIPAA compliant home office with high-speed internet connectivity (wired/ethernet highly recommended)
  • Must be able to provide own computer equipment (computer or laptop, second monitor, keyboard, mouse, wired USB headset and high-speed internet)
  • Participation (via telephone or video) in staff meetings
  • Full compliance with FONEMED policies and procedures, including HIPAA privacy requirements

Scheduling and Licensure
  • Part time work with a commitment of 20 hours per week and the opportunity to pick up additional shifts when available at your own discretion
  • Shift work type schedule that could include mornings, days, evenings, nights, weekends, holidays and occasional split shifts
  • Our current major hiring need is for shifts that would fall between 06:00am ET and 22:00pm ET daily. Please note that we are not able to offer a set schedule at this time, your schedule would vary week to week
  • Work either every weekend or a weekend rotation of 2 weekends on/1 weekend off. We offer after hours services to clients, therefore more weekend coverage is required
  • Must possess a compact nursing license and a California license

Qualifications and Experience
  • Completion of a recognized Nursing program
  • Minimum 3 years of recent clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU
  • An active license in CA is required, along with active compact license in your home state.
  • Active licensure in all 50 states would be an asset or the willingness to obtain licenses at the company’s request
  • Previous telephone triage experience using electronic triage software and computerized medical protocols will be considered an asset
  • Experience using the Barton Schmitt/David Thompson guidelines will be considered an asset
  • Strong communication skills
  • Strong clinical assessment skills
  • Strong computer skills within a Windows environment and keyboarding ability
  • Bilingual English/Spanish will be considered an asset

Why Work With US:

With over 25 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. If you are looking for an opportunity to practice your nursing skills from home and work for company that values you, apply today

Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com


 
Apply: Telehealth Triage Nurse
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Did you graduate from an accredited nursing program?*
Do you hold a multi-state license under the Enhanced Nursing Licensure Compact (eNLC) as well as California state license?*
Please list all states that you are currently licensed in.*
Please confirm your home state RN licensure number:*
If any licenses are due to expire in the next 6 months, can you confirm your renewal status or if you intend to renew the license?*
Do you currently or have you ever had any disciplinary actions or restrictions placed on your professional licensure?*
Would you be willing to obtain additional licenses as requested by Fonemed?
The cost of this would be covered by Fonemed for the duration of your employment with the company. If employment is terminated, the cost of those licensure would be recovered on a pro-rated amount.*
In this role, calls received are related to all health care matters and will vary in context and complexity. Calls could include sensitive or triggering topics such as mental health, addictions, abortion, etc. Are you comfortable with receiving calls related to all health care matters?*
If you were to be offered a position, we do require that all new employees complete a background and drug screening prior to beginning employment. Would you be able to meet this requirement?
All calls are recorded for liability purposes and quality assurance. A call of yours could be listened to at any time. Would you be comfortable with this requirement?*
Do you have a private space or office in your home that is HIPAA compliant?*
Are you comfortable with using a computer?*
You will be required to provide your own equipment. Do you have or can you obtain the following:

• A private home office with a door -

• Computer - Desktop or Laptop - PC/Windows or Mac will integrate with our system, but please note that Chromebooks are not acceptable at this time -

• 2nd Monitor -

• Keyboard and mouse -

• USB/plug in Headset -

• Webcam (on laptop or external) -

• Your own highspeed internet. (Cannot be shared with another household or another family in the same building)*
Fonemed is a 24/7 - 365 day operation. Shifts could include mornings, days, evenings, nights, weekends, holidays and occasional split shifts. Are you able to commit to a shift-work schedule? Please note that we are not able to offer set schedules at this time - your schedule will change week to week with notice.*
This will be a shift work schedule, current major needs and what you could expect in the schedule are:

- Shift could fall between 06:00am ET - 22:00pm ET daily

- Variable shift lengths (4-10 hour long shifts)

- Weekends are a requirement for this position - You may choose to work either every weekend or a weekend rotation of 2 weekends on/1 weekend off. We offer after hours services to clients, therefore the additional weekend coverage is required

Would this scheduling model work for you?*
Do you have any scheduling restrictions?*
Nurses will be required to work up to 10 hour shift on most holidays, would you be okay with this requirement?*
Please list any dates for pre planned vacations or events that you have upcoming prior to your hire date below. Please note that we can only consider pre-approving dates that fall within 60 days of your orientation, anything outside of that window will need to be requested after hire following our time off request policy.
Please elaborate below regarding scheduling if required.
Fonemed requires a mandatory 3 full time weeks for orientation regardless of full time or part employment.
Classroom orientation and Training is a weeklong remote orientation with our Clinical Educator (Monday to Friday). Start time depends on where all nurses are located and could start between 0700-1000 ET.
Precepting shifts will follow classroom orientation, the first 2 weeks after. Nurses are required to have open availability to work full time during the first three weeks to complete this mandatory training.

Can you accommodate 3 full time weeks for orientation?*
Do you speak any other languages besides English? Please indicate level of proficiency.
When would be your earliest possible start date?*
What would be your expected salary for a telehealth triage nurse position?*
If needed, please use this space to elaborate on any of the above questions.
Human Check*